Support Plans

Convox offers several tiers of support. Your level of support is tied to your organization’s Console plan.

Developer (Free)

In the free plan you can get support from the Convox community via our public Slack.

The Convox team also answers questions in public Slack, but responses are not guaranteed. This is a best-effort channel.

Pro

Users in Organizations subscribed to the Pro plan can open support tickets via the Support tab in Console. Tickets will get a response from the Convox team within 1 US business day.

Enterprise

Users in Organizations subscribed to the Enterprise plan can open support tickets via the Support tab in Console. Tickets will get a response from the Convox team within 1 US business day. Tickets marked as Urgent will page the on-call Convox engineer and are guaranteed a response within 1 hour.

Enterprise organizations will also get a private chat room in which they can communicate directly with the Convox team.